Service is Golden
Fannin Tree Farm has been family owned and operated for over 44 years. One of our valued attributes is that our sales associates build relationships from beginning to end that last a lifetime. We support this as a company with our customer service in all departments. Our customer service is not just during the sale but before and AFTER the sale. Fannin believes that taking care of customers after the sale is just as important as during the sale. Because of this belief, we have a service team in place to handle all your tree questions and concerns, even after our 1-year warranty period. We make our service request process easy. All you have to do is go on our website and fill out a work order form (found at the bottom of our home page) and from there it lands in our service department to help you. When you send in a service request with pictures, we can sometimes determine what is going on through the picture, and sometimes we have to make a site visit. Always remember to check the email you put on the request. We will alert you of any visit we are making, any recommendation, or changes through email. No question is too big or too small for our service team.
Chances are when you have a site visit you will meet our service manager, Fernando Vasquez. Fernando has over 13 years’ experience in the tree and landscape business. Fernando’s number 1 goal is customer service. He loves helping our customers learn about the care of their trees and helping keep our Fannin Trees thriving. To learn more about Fernando, click here.