Guarantee Terms & Conditions

Fannin Tree Farm Warranty (Trees Planted by Fannin Tree Farm)

TERMS: All trees shall be under warranty for one year (1 year) from the day of installation at said address and same location of original planting. Warranty is non-transferable to a new owner and is only valid for original purchaser at original address.

WARRANTY: Warranty will cover only one tree replacement. Warranty will not apply if tree dies due to fire, freezes, storms, high winds, drought, insects, hail, diseases, extreme heat, other acts of nature, damage, theft, owner’s neglect, including under-watering, over-watering, planting on top of the root ball, hanging items or lighting in the tree and poor drainage.

TREE REPLACEMENTS: Any tree that dies under this warranty (1 year from plant date), will be removed and replaced. No prior discounts or warranties will apply to credit value. This warranty only covers the dollar value paid of the original tree at the time of purchase. Fannin Tree Farm will not cover any additional cost of a
replacement due to an increased value in inventory.

ACCESS/ADDITIONAL COST FOR REPLACEMENT: Owner will assume any extra cost incurred by Fannin Tree Farm to remove any fences, walls, stone, or brick planter for the replacement tree. If a crane or additional equipment is needed for setting tree replacement, an extra charge will be added. If rock is encountered, an additional charge must be added to cover the coast of air hammer or additional labor.

WARRANTY CLAIM: Please report any signs of declining heath to Fannin Tree Farm, immediately. This will insure we can try and help the tree survive. You can report all issues for a declining / stressed tree to https://www.fannintreefarm.com/workorder/. Once pictures have been reviewed or a site visit made, you will receive an email with information with the next steps.

PICK-UP TREE WARRANTY: Fannin Tree Farm does not warranty trees picked-up and planted by customer or
customer representative.

WARRANTY EXEMPTIONS: Warranty does not cover fertilization treatments, insecticide treatments, removal of stakes, tree pruning, or any other treatments provided to customer during the first-year warranty period.

WARRANTY WILL BE VOIDED IF: you add additional soil or plant material on top of the root ball. This includes sod, turf, weed guard, flowers, shrubs, gravel, rock, etc. Do not add lighting, nail, or secure any items to the tree. Do not hang anything from the tree. Watering your tree only with a sprinkler or only using gator bag.